Shop Policies

Clear, simple policies. If anything’s fuzzy, reach out—we’re happy to help.

Orders

Why We’re Often Less Than the Big Guys
  • Lean shop, zero fluff:
  • we batch jobs and keep art/seps in-house.
  • negotiated rates with mills and distributors.
  • no surprise “setup” or “screen” line items for basic work.
  • fewer middlemen, faster approvals, tighter QC.

Translation: same (or better) quality—minus the platform markup. If a quote looks too cheap elsewhere, check what’s included.

Ordering → What’s your minimum?

We can do as few as 12 pieces; best value hits at 48+

Artwork → What files do you need?

Vector (AI/PDF/SVG) or 300dpi PNG; outline fonts or include them; include PMS/hex if color critical.

Pricing → Do you charge setup fees?

All-inclusive pricing—no surprise setup fees. Specialty finishes may vary.

Shipping/Pickup → Do you ship?

Yes—UPS with tracking. Local pickup available in Northern Colorado.

Returns & Exchanges (Custom Goods)
  • made to order, returns/exchanges aren’t accepted unless there’s a defect or we printed something different than your approved proof.
  • contact us within 7 days of delivery with photos and your order number. We’ll repair, reprint, or refund the affected items as fast as possible.

Damages, Misprints & Spoilage
  • 2% (specialty prints/fabrics up to 3–5%).
  • refund or reprint those units.
  • 7 days so we can make it right.
Shortages/Overages
  • charged/refunded only for what ships.
  • If exact counts are mission-critical (ticketed events, kits), tell us—we’ll plan buffers.
Artwork, Color & Approvals
  • We provide a digital proof showing design, size, and placement. Approvals lock details—please check carefully.
  • Pantone matching available on request (spot colors only). Monitors vary; small shifts are normal on fabric.
  • Print placement tolerance: ±0.5–1 in depending on garment size and location.
Garments & Substitutions
  • If a chosen style/color is back-ordered, we’ll recommend an equal or better substitute for approval.
  • Manufacturer size/color tolerances apply (fabric dye lots can vary slightly).
Customer-Supplied Garments
  • We can print them, but it’s at owner’s risk. We’re not responsible for vendor defects or replacement cost on spoilage.
  • Please deliver garments sorted and counted; unbagging/sorting may incur a handling fee.
Specialty Prints & Fabric Notes
  • Polyester/tri-blends can show dye migration; we use blockers but tiny shifts can happen.
  • Puff/metallic/foil/3D & high-build require test prints and may extend turnaround.
Payment Terms

Payment in full upfront is expected as the final form of approval for your custom order. Once we receive payment, we will order and schedule production.

Turnaround & Rush
  • 7–10 business days from art approval & payment.
  • Rush options available; fees depend on timeline and capacity.
Shipping & Pickup
  • UPS/USPS with tracking. We’re not liable for carrier delays, but we’ll help chase them down.
  • Local pickup available; you’ll get an email when your order is ready.

Cancellations & Changes
  • Changes after proof approval may affect price/timeline.

  • If you cancel after we’ve ordered garments or started production, those costs are non-refundable.
Care Instructions
  • Wash cold, inside-out, gentle cycle. Tumble low or hang dry. Don’t iron directly on the print.
  • Following care extends print and garment life.